Privacy policy

This policy explains what personal data we collect on www.happyhaven.be, why, and what your rights are, in accordance with the General Data Protection Regulation (GDPR).

1. Data controller

Baldone-Piazza, Chaussée de Bruxelles 32 bte 1.1, 1190 Forest, Belgium – happyhavenbnb@gmail.com – +32 486 99 91 49.

2. Data collected and why

• Booking: first name, last name, email, phone, dates of stay, number of guests, any comments, promo code used and the language of the page (to write to you in your language). Purpose: to handle your request and send you the payment instructions, arrival information and stay-related emails. Legal basis: performance of the rental contract (or pre-contractual steps).
• Payments: we do not collect any bank details on the website. Payments are made by bank transfer; we only see the information shown on our bank statement. Legal basis: contract and legal obligations (accounting, tax).
• Contact form and WhatsApp: the information you send us, so we can reply. Legal basis: our legitimate interest in answering your questions.
• Live chat: your messages and, if you enter them, your first name and email (to receive our reply if you have left the site), the language and the page you write from. A random key is kept in your browser to find the conversation again. Legal basis: our legitimate interest in answering your questions.
• Reviews: if you leave a review after your stay, we publish your first name (and the initial of your last name if you include it), your rating and your comment. Your email and last name are never published. Legal basis: your consent.
• Visit statistics (Google Analytics): only if you accept them in the cookie banner. Legal basis: your consent, which you can withdraw at any time. See our cookie policy.

3. Recipients

Your data is never sold. Only we and our technical providers have access to it, to the extent necessary:

• o2switch (France, European Union): hosting of the website and database, and sending of emails;
• Google: statistics (if you accept them), Google Maps (if you accept it) and fonts. Google may process some data outside the European Union, under the safeguards provided by the GDPR;
• Airbnb and Booking.com: only already-booked dates are synchronised between our calendars; no data about website customers is passed on to Airbnb.
• Google Firebase: makes our phone ring when you write on the chat or send a request (your first name and the beginning of the message go through this service);

4. Retention period

• Booking data: for as long as needed for the stay and its follow-up, then for the period required by our accounting and tax obligations (7 years maximum);
• Unconfirmed requests and contact messages: 1 year maximum;
• Published reviews: as long as they are online (you can ask for their removal at any time);
• Chat conversations: 6 months after the last message;
• Cookies: see the cookie policy.

5. Your rights

You can at any time request access to your data, its rectification or erasure, the restriction of its processing, object to it, request its portability, or withdraw your consent (reviews, statistics). Simply email us at happyhavenbnb@gmail.com; we reply within one month.

If you believe your rights are not being respected, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels – www.dataprotectionauthority.be.

6. Security

The website is protected by an encrypted connection (HTTPS) and access to the administration is restricted to the owner.

Last updated: 1 October 2026.