Booking and cancellation terms

These terms apply to every booking of the HappyHaven apartment, Badersstraat, 8370 Blankenberge (Belgium), made on the website www.happyhaven.be. Owner: Baldone-Piazza, Chaussée de Bruxelles 32 bte 1.1, 1190 Forest – happyhavenbnb@gmail.com – +32 486 99 91 49. Accommodation registered with Toerisme Vlaanderen under no. 413597.

1. Booking request and confirmation

A request sent through the website form is not yet a firm booking. You immediately receive by email a booking number and the price summary. After checking, we accept (or decline) the request and then send you the payment instructions. The booking is confirmed by email as soon as the requested payment is received (see article 3). By sending a request, you confirm that you have read and accepted these terms.

2. Price

The price shown when you make your request includes: the price of the nights, the tourist tax (per adult per night) and the cleaning fee (flat rate per stay). Any promo code applies to the price of the nights only. The price stated in the request email is the one that applies to your booking.

3. Payment

Payments are made by bank transfer. The account number is given in your booking email. Please quote only the booking number as the reference. Please send us proof of payment by replying to the email you received.

• Arrival in 7 days or more: a 100 € deposit is due within 48 hours of receiving the payment instructions. The cost of the stay is due 7 days before arrival (an email will remind you).
• Arrival in less than 7 days: the deposit and the cost of the stay are paid together, within 48 hours.
• Arrival in 2 days or less: the deposit and the cost of the stay are to be paid as soon as possible (instant transfer recommended) and proof of payment is required to confirm the booking.

If payment is not received in time, we send you a reminder; the request may then be cancelled and the dates released.

4. Deposit

The 100 € deposit is fully refunded within 7 days after your departure, after the property has been inspected. It may be withheld in whole or in part, with supporting evidence, in case of damage, missing items, unusually heavy cleaning or failure to follow the house rules (article 7).

5. Cancellation by the guest

• Up to 7 days before arrival: full refund of the amounts paid.
• Less than 7 days before arrival: the cost of the stay is in principle not refunded. We are nevertheless open to finding an arrangement case by case: please contact us.
• In all cases, the deposit is always refunded on cancellation.

Cancellations are made by email to happyhavenbnb@gmail.com, quoting your booking number. Under the Belgian Code of Economic Law (art. VI.53, 12°), the 14-day right of withdrawal does not apply to accommodation services provided on a specific date.

6. Cancellation by the owner

Should we have to cancel your stay (force majeure, property unusable…), all amounts paid would be refunded to you immediately.

7. Stay and house rules

• Check-in from 3 pm, check-out by 11 am at the latest. The keys are in a code key box; the code is sent to you by email on the day of arrival.
• Minimum stay: 2 nights (longer at certain periods, shown when booking).
• Maximum capacity: 4 people (+ 1 baby under 3).
• Non-smoking property; no pets; no parties; please respect the neighbours’ peace after 10 pm.
• On departure: put the keys back in the box and scramble the code, empty the bins and leave the dishes clean.

8. Liability

The guest is responsible for the property and its contents during the stay and is liable for any damage caused by themselves or those accompanying them. We cannot be held responsible for lost or stolen personal belongings.

9. Personal data

Your data is used only to manage your booking. See our privacy policy.

10. Complaints and applicable law

For any question or complaint, please contact us first: we always look for an amicable solution. These terms are governed by Belgian law; failing agreement, the Belgian courts have jurisdiction.

Last updated: 1 October 2026.